Terms and Conditions of Sale

General Info

As no one likes reading the "Terms and Conditions" part, we tried to keep it as succinct as possible. Please take time to read the terms and conditions to make the best of the advantages we offer. It shouldn’t take more than three minutes.

The www.BigOpenSky.com website is operated by MR & Co. d.o.o., Cesta v Zgornji Log 67, 1000 Ljubljana, Slovenia, European Union. By visiting and purchasing via the www.BigOpenSky.com online shop, you agree to the terms and conditions outlined in the paragraphs below. If you do not agree to our terms and conditions, please do not use our service.

How to order

We aim to make your shopping experience as easy as possible. You can order products directly from our website. After clicking the "Buy now" or "Fly now" or "I want one" button you will be redirected to the PayPal online payment processing page where you will be able to complete your order with just a few clicks.

(Placing the order via email is also possible.)

Prices

All prices are given in euros (€). Prices may be modified without prior notice. Products will be invoiced at the price stated on the day the order was placed.

Shipping Cost

There is a flat rate 4,90 € for any order (worldwide) of Paragliding and Hang Gliding Guide Book, no matter the amount of ordered books.

Calendar is quite a heavy item, the shipping cost (worldwide) is 5,40 € per calendar.

Payment Options

Online payments will be processed by PayPal. PayPal offers payments with credit cards (Visa and Mastercard are generally accepted along with other credit cards in some countries) or via a PayPal account.

If you prefer a direct bank transfer, please send us an email to receive a proforma invoice.

Transaction Security

To ensure the safety of all credit card payments, all credit card transactions are processed by PayPal. PayPal provides secure online transactions and guarantees confidentiality of your credit card information.

30 Days Money Back Guarantee

According to Slovenia's Distance Selling Regulations, you have the right to cancel the purchase contract for any item within 15 days of delivery.

But we want to offer more and would appreciate your feedback. Whether you are satisfied or would like your money back after the 15-day deadline (even up to 30 days after the delivery!), just drop us an email – no questions asked.

But bear in mind we can only refund goods that are in saleable condition and in their original packaging. Please note that you will be responsible for the costs of returning the goods to us.

Delivery Information

Orders will be dispatched to the address given during the checkout procedure. Upon receiving the order, BigOpenSky will ensure the products are dispatched within 3 working days.

At BigOpenSky we make sure your goods are packaged properly and are only sent with national mail service to provide a high quality reliable service on all orders. Average delivery time: EU countries 2-5 working days, non-EU countries 5-14 working days. Nevertheless, the delivery time may vary for reasons beyond the control of BigOpenSky.

Customs and Duty

In non-EU countries duties and taxes may be payable on delivery depending on the destination country.

Please note that the recipient shall bear all delivery-related costs charged by the country and/or shipper such as (but not limited to) all applicable local customs charges, duties, tariffs, taxes and/or fees.

Lost or Missing Deliveries

In the unlikely event that your package is not delivered in due time, please contact us by email.

Please provide as much information as possible to help us track your delivery and keep you updated.

Defects and Defective Products

BigOpenSky makes every effort to deliver high quality products. However, we do not live in a perfect world. In case of an error or a defective product, send us an email including the details about the error/defect or non-conformity of the product no later than within 8 working days after the delivery. You will receive an email with the instructions on the return procedure. The postage and cost of the product(s) will be refunded unless the claim is found to be abusive or unjustified.

Personal Data Protection

Under no circumstances will BigOpenSky communicate any data concerning its customers to any third parties. The information collected will be used exclusively for the purposes of customer order processing or complying with legal and regulatory obligations.

Final Words

Please feel free to contact us should you have any further questions.

We wish you many safe and beautiful flights,

BigOpenSky

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If you are interested in selling BigOpenSky products in your country drop us an email. Please tell us a few words about your business, send us a link to your web page...

Everybody is welcome, certain minimum requirements apply.